Privacy Policy
Elevate AI ("we", "us", or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.
1. Who we are
Elevate AI is an Australian business that builds and deploys custom AI Receptionist systems for trade businesses. We operate at elevateaiagents.com.au.
Contact us:
Email: elevateai.agentsaus@gmail.com
Phone: 0470 626 607
2. What personal information we collect
We collect two categories of information:
Information you provide voluntarily (contact form):
- Your name
- Your phone number
- Your email address
- Your role or trade business type (e.g. plumber, electrician, builder)
- Your interest in our services
Information collected automatically when you visit this website:
- Pages you visit and how long you spend on them
- How you arrived at the site (e.g. search engine, direct link)
- Your approximate geographic location (country/city level)
- Your device type, browser type, and operating system
- Your IP address (processed by Google — see section 9)
- Unique identifiers stored in cookies on your device
We do not collect payment information through this website. We do not collect sensitive information as defined by the Privacy Act.
3. How we collect your information
Contact form: When you voluntarily submit our contact form, your details are processed by Formspree (formspree.io), a third-party form handling service. Formspree delivers the submission to us by email. Formspree's own privacy policy applies to how they handle and store form submission data: formspree.io/legal/privacy-policy.
Automatically on every page visit: This website loads Google Analytics 4 (GA4) on every page. GA4 automatically collects usage data, device identifiers, and cookies from every visitor — regardless of whether you submit any form. Google acts as a data processor for this information. See section 9 for details and how to opt out.
4. Why we collect your information
We collect your personal information to:
- Respond to your enquiry about our AI Receptionist services
- Contact you to arrange a free consultation
- Provide you with information about our services relevant to your trade
We will not use your personal information for any purpose other than those listed above without your consent.
5. Who we share your information with
We do not sell, rent, or trade your personal information to third parties. Your contact form data is processed by Formspree solely to deliver the submission to us. We do not share your information with any marketing, advertising, or data broker services.
6. How we store your information
Contact form submissions are received by us via email and stored in our business email inbox. We take reasonable steps to protect your information from misuse, loss, and unauthorised access. We retain your information only as long as needed to fulfil the purpose for which it was collected.
7. Your rights under the Australian Privacy Principles
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or out-of-date personal information
- Request deletion of your personal information
- Make a complaint if you believe we have mishandled your personal information
To exercise any of these rights, contact us at elevateai.agentsaus@gmail.com. We will respond within 30 days.
8. Complaints
If you are not satisfied with how we handle your personal information or a complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
9. Cookies and analytics
This website uses Google Analytics 4 (GA4), which is loaded automatically on every page visit. GA4 sets cookies in your browser and collects data including pages visited, session duration, device identifiers, approximate location, and IP address. This happens for all visitors whether or not you submit any form.
Google processes this data as a third-party data processor under Google's own privacy terms. Google may use this data in accordance with its privacy policy: policies.google.com/privacy. We have configured GA4 to use this data only for understanding how visitors use our site, and we do not share it with other third parties.
While GA4 data is aggregated and typically not directly identifying, it involves online identifiers (cookies, IP address) that may be considered personal information under Australian privacy law. We collect it to understand how visitors use our site and to improve our services.
How to opt out:
- Install the Google Analytics Opt-out Browser Add-on
- Use your browser's built-in privacy settings to block third-party cookies
- Use a privacy-focused browser or extension that blocks analytics trackers
10. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of this website after any change constitutes acceptance of the updated policy.
Questions? Email us at elevateai.agentsaus@gmail.com